Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, company name, and billing information when you submit inquiries or purchase our services.
- Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.
- Cookies: We use cookies to enhance user experience, analyze site traffic, and improve our services.
How We Use Your Information
We use the collected information to:
- Provide and deliver our consulting and implementation services.
- Communicate with you regarding inquiries, support, or updates.
- Improve our website and service offerings.
- Process transactions and send related information, such as confirmations and invoices.
How We Use Your Information
We use the collected information to:
- Provide and deliver our consulting and implementation services.
- Communicate with you regarding inquiries, support, or updates.
- Improve our website and service offerings.
- Process transactions and send related information, such as confirmations and invoices.
Sharing of Information
We do not sell, trade, or rent your personal information. We may share your data only:
- With trusted third-party service providers who assist in operating our business, as long as they agree to keep your data confidential.
- When required by law or to protect our rights and comply with legal obligations.
Data Security
We implement appropriate technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
You have the right to:
- Access, correct, or delete your personal data.
- Withdraw consent at any time.
- Lodge a complaint with a data protection authority if you believe your rights have been violated.
To exercise any of these rights, please contact us at [email protected].
Refund Policy
At StartWithERP, our goal is to ensure you're fully satisfied with our consulting and implementation services. We strive to be transparent and fair, and we understand that circumstances can change. Below is our updated refund policy.
Consulting & Implementation Services
- Satisfaction Guarantee (Initial Engagements): If you're not satisfied with your first consulting session, contact us within 3 days of the session and we’ll either re-do the session at no cost or issue a full refund—no questions asked.
- Unstarted Work: For any prepaid service (consulting hours or project packages), a 100% refund is available if you cancel before work has started or before any planning or onboarding meetings are held.
- Partially Used Services: If you’ve used part of a prepaid package (e.g., 10 hours out of 20), we’ll refund the unused portion, minus any applicable processing fees. We do not charge penalties for early cancellation.
- Project-Based Work: For fixed-scope projects, you can request a partial refund for unfinished work. We will assess the percentage of work completed and refund the remainder, minus work already delivered and time spent on planning or discovery.
How to Request a Refund
To request a refund, email [email protected] within 14 days of your purchase or the issue arising. Please include:
- Your name and company
- Description of the service purchased
- Reason for refund request
We aim to respond within 2 business days.
Dispute Resolution
If you’re unhappy with any aspect of our service, please give us a chance to make it right. We’re committed to resolving any concerns in a fair and respectful manner.